Computer keeps shutting off during virus scan

By the way! If the problem is due to a bad estimation of the temperature by XP, does anyone have an idea why the problem appears for the first time several months after its purchase? Cheers Neuro. Some news concerning the spontaneous shut down of laptops This problem appears to be very common for Acer laptops. I realized that a lot of people encouter this problem and in most cases, the origin has been found. It appears that the accumulation of dust on the CPU prevents the cooling system to work efficiently.

As a consequence, the security system shuts the computer down to avoid damages. Several guys found huge dust quantities within their computer. Such dust layers are able to insulate the CPU, and cause its temperature to increase dramatically In my case, my Acer Aspire used to shut down during the excution of processes requiring the CPU to run intensively anti-virus scans, mp3 conversion So, I took my vaccum cleaner and I aspired during several minutes in front of all ventilation grids.

Since then, anti-virus scans work completely and the cooling fan is running much less intensively. A better solution should be to open the laptop to remove dust more efficiently I hope this will be helpful.

Cheers, Neuro. Virus shut down on scan I too am having the same problem. I have a Dell inspiron and Norton Anti-Virus Every time I get about 10 minutes into the scan my computer just shuts off. No warning no error message no noting. It also happened while trying to install Microsoft Picture it from the CD. I chose the option to intall custom programs. I installed Microsoft Word and that went fine.

Then I tried to install picture it and it would ask for disk 2. I put disk 2 in it would start to read and copy then Boom shuts off. Any one having any luck figuring out what is causing this?

WinXP partition is already deleted. It happens always after the hardware detection. I also have Red Hat 9 on the same disk, but then it doesn't shut down. I have tried serval removal tools for virus and I seem to get loads of pops all of a sudden. Can anyone help me please? Kind regards Lisa UK. I too have the same problem with my Compaq Presario I added Nortons , adaware which has found malware, adware. Norton's found and deleted 1 virus can't remember the name but my computer fans and hard drive fans seem to be always going, and during all the scans it shuts down.

With adaware, after it finds maybe 5 I stop it and delete the ones it find and then do a new scan. If I don't it shuts down. Laptops are notorious for heat problems. You might try jerry-rigging a cooler, or buying a laptop cooler. I halved my CPU temp. Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps.

Failure to do so can result in losing potentially critical information. If you have either of these "problems", then you should d ownload a self-extracting copy of HijackThis from. Post Reply. Top Contributor. Dell Support Resources. Latest Solutions. Can't find what you're looking for? You may open the Device Manager to have a look and check whether there is any yellow warning sign in front of the devices the yellow warning sign indicates an unknown device.

If yes, please troubleshoot it by updating the driver. The sleep mode refers to a power saving state on device. You can wake up a computer from sleep mode within just a few seconds. However, if the sleep mode doesn't work properly, it will lead to random shutdowns. You can try to fix this problem by disabling the sleep mode. If you find the computer turns on and off and this phenomenon keeps happening, the cause could be your BIOS — it may be outdated damaged or corrupted.

Therefore, you should ask professional assistance to help you update the BIOS. Click to tweet. After that, you can take corresponding measures to fix the problem. Your first reaction after finding computer shuts off randomly must be trying to turn on the computer again. It succeeds most of the time; however, some people discover a problem caused by the unexpected shutdown — a part of their data gets lost.

This is not an unusual situation! Considering this, I think it's necessary to provide this step-by-step data recovery guide to you.

There are many data recovery tools available for you; you can get one easily after searching on Google Chrome or another browser. This procedure must be performed carefully — otherwise, your PC can be irreversibly damaged.

Therefore, if you are uncertain of your expertise, we recommend you to seek professional assistance. If you are experiencing issues with apps in Windows 10, try running Windows Store Apps Troubleshooter. Fixing app problems can stop continual shutdowns. Take a closer look at the apps you use. Does your computer keep turning off while one particular application is running? Do your best to trace the culprit and reinstall the app in question.

Corrupt registry keys and entries, PC junk and unbalanced system settings can turn your Windows into a roller coaster. Using a comprehensive tool, e. Windows issues deserve particular attention.

Things might have gone wrong after your upgrading to Windows You will be able either to stay on Windows 10 or to downgrade to the previous version of Windows if you have upgraded the system previously — the choice is yours! Note: this option allows you to keep your personal files. However, all your personal settings and installed programs will be removed.

Why not give your PC a fresh start? If it keeps turning off randomly, consider reinstalling your OS. Unfortunately, this will erase your personal data. Thus, make sure you have backed up all your important files. Your email address will not be published.

Alexandra Bagratian 08 December - 8 min read.