Windows has encountered a problem and must shut down

The file which is running by the task will not be moved. The "AlternateShell" value will be restored. Code 24 Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears. Remove the device, and this error should be resolved. This starts the Enable Device wizard. Follow the instructions. The machine must now be restarted.

Date: Welcome aboard Please, observe following rules: Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer. If you're stuck, or you're not sure about certain step, always ask before doing anything else. Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest. Never run more than one scan at a time. Keep updating me regarding your computer behavior, good, or bad.

The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know. If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum. I close my topics if you have not replied in 5 days. If you need more time, simply let me know.

If I closed your topic and you need it to be reopened, simply PM me. Click to expand Hi Broni. Sorry for the delay. I forgot to mention I was starting in safe mode to see if that would stop the error, but it was still crashing.

We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey. The content you requested has been removed.

Ask a question. Quick access. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question You will be asked to select a restore point. After Windows has finished reverting to an earlier version, see if the error message still appears.

Note: If there are pending downloads, Check for Updates will be replaced with a Download button. A confirmation is needed if you are on a metered internet connection. Christopher Jan Benitez is a freelance writer for hire who provides actionable and useful web content to small businesses and startups.

In his spare time, he religiously watches professional wrestling and finds solace in listening to '80s speed metal. Read Christopher's Full Bio. Your email address will not be published.